I think it's similar to what your partner is seeing. For many of these businesses, there is a viable online path. But that assumes that they have the skills and desire to operate an online business.
Some of these small businesses are operated by folks who may know how to operate in a local market, and have very little interest in e-marketing and shipping products.
I'm not sure the world's 50,000th best yoga instructor can make a living selling online yoga classes.
Virtual removes that advantage and now favors expertise over distance to instructor. Definitely moves more of the win to the top 1% in each skillset.
It's a big win if you are in that top quantile, but means if you aren't maybe find the thing you are top 1% of? Not sure...just seeds for thought
EVERYONE here claiming 'just move your product online' and 'sales have doubled for people who moved online'
do not understand the nature of competition online
You have to be Top 1% online to survive
Top 0.1% to thrive
In the real world you can be the third best coffee shop or t shirt shop in your locality and still do well