Datadog releases Incident Management, Profiler, Error Tracking, and more
datadoghq.com
datadoghq.com
Anyway. We used Datadog for almost half a year already. Looks like they are overcomplicating their offer to the point of no-return.
Time to look for the next market disruptor.
They somehow scraped my work email from somewhere (only company that managed this so far) and started contacting me once a month with a typical sales pitch.
First one I ignored. Second one I politely emailed back to not contact me. Third one I went through their website and found a data-privacy reporting link, and seemed to get a person that promised that I would be unsubscribed. Fourth one I reported to their DPO that I was invoking my EU rights and requesting that they delete my email address and any other data about me, they apologised and I didnt get an email the next month!...
...The fifth one I reported to my countries GDPR authorities for unauthorised marketing without consent along with copies of all my attempts to get them to stop. That seems to have done it, but I didn't follow-up if that was the nail in the coffin or if they've just given up
I'll never use Datadog for that reason.
So then a few days later, the same guy called my home phone. I was a bit less polite that time, and perhaps I got my message across, or perhaps he's just run out of ways to try to contact me.
Datadog, you really blew it.
Enter it into Google and my (former) home number is a click away. And it's only former because I don't have a home phone anymore
There are services that round up all this information and link it that I'm sure sales people would use as well
Who knows where those companies got it, but you can sleep soundly knowing you bought it from a “Real company.”
It was like pulling teeth trying to get pricing for New Relic APM but Datadog reps came with a ton of pricing info
But then like....18 months later we got contacted by our brand new "account manager", who pestered us into a conference call (a bad start!), and then exhibited a simply amazing lack of knowledge of us, our history with Datadog, our current plan and usage, how we're using Datadog, what features we are already using, what features we might find useful, what features Datadog is planning on adding, what features Datadog already has, or indeed, literally anything else about the company they allegedly worked for or the product they were apparently trying to sell.
I was literally telling this sales person "hey, I see you have this feature; it costs a bit more money, but it might solve a problem we have, can you explain to us why we should give your company more money for this feature", and we got so sidetracked trying to explain to the sales person how their own product worked that we never actually got an answer. And that was that; never heard from them again.
I really like Datadog, but it was easily the most frustrating and confusing experience I've ever had talking to a sales person. "Hey, you guys just posted a news article saying Datadog now solves problem X, we have problem X, can you explain how we can give you money in exchange for solving problem X?" Apparently not!
Still love the product, but man, my interactions with them have not been great. (Other than the one disasterous meeting with our account manager, we also have had mixed luck talking to support. They solved the problem eventually, but both times it ended up taking way, WAY more back and forth to get to the bottom of it than I would have expected.)
Note that I used to work there, so I’m biased.
Thank You. These two words alone describe something I couldn't quite figure out what was wrong with these products. Far too much focus on Graphs.
In an attempt to rescue this rant with some actual content: one might have interest in the recent series of threads over in r/devops about people's differing experiences between datadog's _product_ and datadog's _organization_. I would guess if there are problems knowing ahead of time how much mere monitoring costs, that "attack surface" grows the more products one attempts to consume from datadog
Nonetheless, pages with needless weight have become incredibly annoying, inconvenient, and cumbersome. Also, the much of the rest of the US (outside of metro areas) has some really terrible access to decent internet speeds. That's not even to mention anywhere in the rest of the world.
So kindly cool it with your needless condescension. It's unnecessary and contributes nothing.
If you can get it... Cox has gigablast available here for about $120/month. I get about 800ish down and 35ish up.0 like https://www.airfiber.cc/ ??
I briefly tried to find some of these, but I'm not clear on which threads you're referring to. If you have time to post some that'd be interesting to me.
The one I did find was someone complaining about being "scammed" but it seemed pretty clear that they'd enabled an extra paid feature, without understanding the pricing, and it didn't really seem like Datadog did anything wrong... So if that's all people are complaining about it doesn't seem very interesting.
Even surfing around the new comments _here_ seems to reinforce that same theme, so whatever the next phase is beyond enemy action, I'm pretty sure we've crossed that threshold
Would assume these new features will also come with a hefty pricetag (though for APM it's not like competitors like NewRelic are inexpensive).
1) Not run the DataDog agent (you can use fluent-bit) 2) Filter logs so they are not indexed (and in some cases not ingested)
I would argue Sumo on-demand search is the least expensive logging product on market, yet very feature rich.
Disclaimer: I work at Sumo. All opinions are mine.
I’m about to launch a new project and am currently planning to use Datadog (for both metrics and logs, possibly more in time), but would happily consider alternatives, especially if cheaper or with more straightforward pricing, but so far Sumo’s pricing doesn’t look any more straightforward and I’m not able to commit to anything beyond month to month and by my reading of the pricing page, Sumo doesn’t offer that.
If you need an APM I recommend appsignal. Predictable pricing, and easy to use/find the right info you need.
- We have good support for Go, Java, JS, and Python, but are still adding a few features for these languages (MUSL support for Alpine just shipped, still need to add heap profiling for Python)
- C++ isn't as heavily used by our ops tools customers as Go, Java, JS, and Python
- We have several new analysis features in the pipe, and the cost supporting an additional language would slow down the delivery of these
There's no lack of desire to add new languages, but we chose to prioritize completing existing language support and new analytics functionality this year. I'm guessing that the other teams making products in this space face similar constraints and made similar tradeoffs.
We picked the initial feature set based on a mix of factors including where we expected a lot of demand, what we use internally so could dogfood, and what we could build a great version of most quickly. We’ve got more languages and more features coming!
And feedback on what we’ve got so far or what (else) you want welcome!
I don't know much about Datadog, but it seems like they are building exactly what their customers need.
I feel for the teams that will need to compete against them as they enter new markets, although I expect that their forays will fail at a fairly high rate (as most product line expansions do).
I am sick of playing the "is our infrastructure or Datadog's on fire?" game at 3 AM whenever I'm on call. I can only imagine the firefighting their engineering teams are dealing with, but for what you pay, I expect better.
Ie., you have a RUM sample rate less than 100%, so some errors aren't recorded in RUM Errors? Will that be the same situation for "Error Tracking"?
Curious to see what this pricing is.. eg., any client-side errors get auto-included as a RUM session? There's a good amount of bogus browser errors due to incomplete or oddly sandboxed javascript environments.
Important to know we do much, much more than what they're offering, for far more than just JavaScript. It's more of a checkbox than a real alternative. Probably useful for companies who just want to buy one tool and not worry about if it's actually what their developers want or need.
Just to add, I love how easy it is to set up and roll out.
But a year has passed, maybe I should give it another try since NewRelic is trying to make everything as hard as possible with their new UI.
We'd be willing to give Datadog more money to use their full suite, but there's no way we could do it at their full price.