> There was an awkward silence. I expected him to offer a feeble excuse. Blurt out that the woman was crazy, or that she was talking nonsense. Get defensive, say he used the had-rub solution outside her room or washed his hands at the sink by the nurses’ station. But he did none of that. “Tell her I’m sorry,” he said instead. “I’ll ask my colleague to take over her care.”

I wish behavior like this was more celebrated. It's incredibly rare and incredibly difficult.