> I work in a similar space and it is significantly complex and expensive to do this.
Hmmm. Could have sworn Google promotes itself as being "best in class" at solving complex problems. ;)
Hmmm. Could have sworn Google promotes itself as being "best in class" at solving complex problems. ;)
Google has the scale of, and is acting like, a utility.
eg power, water, gas.
But without a legal obligation to fix problems for their
users, they don't even attempt to.
In it's position as a utility, some people have (perhaps unwisely) managed to lock themselves out of a (critical) personal account.
With the corresponding problems that then occur when any other utility stops working.
The suggestion to allow people to pay for support in some situations - eg like those locked out of a critical personal account - would be one approach to solve the problem.
Because at the moment, these people have no recourse. :(
Which when it happens with any other utility, becomes a legal problem. eg Customer contacts relevant Ombudsman / gov oversight body to get it rectified