Ask HN: All videos on Cloudflare Stream disappeared from dashboard

Yesterday, we checked the Cloudflare dashboard. After clicking on Stream, we're taken to a "new account setup" type page, asking us to pick a capacity, despite having thousands of minutes of uploads already.

Our videos seem to still be delivering, but all Stream related items have disappeared from Subscriptions/Billing including the usage charts.

Most of our uploads have come directly from users, so we don't have the master copies. We've started a script running to download a backup of all our uploads, but it still has several hours to go.

Our concern is the video/subscriptions have been deleted, but remain cached and at some point will stop delivering.

We're unable to get in touch with Cloudflare support. Trying to sign in to the support center leads to a redirect loop back to the login page, and email tickets are automatically closed as we can't send mail directly from the account email address (a group mailbox).

Is there anyone here who can connect us with support directly, or help look into this?

Please reach out via email to ben at infstream dot com