> all the company reps on the forums are very argumentative about any feature request

I've observed this as well and it's frustrating. Usability took a dive when the list view for entries was removed (in favor of the rich icon, column-based layout), having to manually check identically named entries to find one with the right username, but their support staff was seriously adamant about the feature not being worth the development effort because of how few people had used it. It got me looking for alternatives but I haven't switched away yet.