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Comment by ckrailo | Hacker News Reader

I broke the shopping cart by adding two pixel 4a devices + care plans, 1 with a trade-in. Now going to store.google.com/cart returns 500 errors (Error code: TIMM) and support is non-existent. Store chat and phone support look like they don't exist. Off to a great start!

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I had this exact issue - try switching your country to something else, and then back to your country again. This fixed it for me

Big thank you! Fixed for me too!

I'm not sure about pre purchase, but I can vouch for reasonable good post purchase support with the pixel 3a. We had a warranty claim, we were able to talk to a real human apparently capable of going off script to diagnose issues. There existed a reasonable system of getting a loaner phone to use while the primary phone was returned for service. S&H was a bit slow (presumably because of covid) but things worked out reasonably.

+1 for Google Support post-purchase. I had the Pixel 3 and there's a feature to just text support from your phone, and they can send a phone in advance if you don't have a loaner/it can still function. The problem I do have is their QC, I went through three Pixels in less than a year and I had an original Pixel for less than 4 months before having to replace it. Hit the point where I did one last RMA to sell and picked up an iPhone.

> I broke the shopping cart

Google is careful in preserving fragile cart experience for those of us who avoid offline stores this year.

> going to store.google.com/cart returns 500 errors (Error code: TIMM) and support is non-existent

:shocked face:

(I think that maybe store.google.com is somebody's 20% time project, and they just haven't announced it's shutdown yet...)

It told me "The requested URL was not found on this server." when trying to Check Out until I enabled third-party cookies.

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