Hey there,

Yes, I put in some rate limiting for the launchers, and it appears to have gotten backed up a bit. I'll see what I can do, but we're in a private beta right now, so I'm more inclined to work on the stuff our regular users are bringing up and worry about hn-scale later :)

That said, shoot me an email, s@bushi.do, and I'll get you into the beta if you'd like, with access to the docs. Though honestly, so far the main support method has been through chat/im/email/skype with me or my cofounder, and we generally take notes from those conversations and turn that into docs.