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Gut check here on Zoom customer service. Has anyone heard from them in the last 2 months? I've been on a pro plan and 10-seat plan and had 2 issues about events sent to their customer service starting June 3rd. Have not heard back anything besides regular "we're moving slow because of COVID 19" template updates". They used to be responsive, even had a "chat" feature but now that's disabled.

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I am going to raise my hands and say I have heard from them. I logged a support request on March 24th (the day the UK went into lockdown, so I was already expecting a delay). I finally got a response back on July 20th. It is a shame they are slow, as they have been really responsive in the past.

Hope that helps set a bit of a benchmark!

Appreciate it! 2 months, sounds like I may get a response soon then.

Yep they just replied. 2 month backlog on support requests for paid accounts, ouch.

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