1and1 are quite simply the WORST company I have ever done business with. Avoid them like the plague.

I've been using namecheap for a couple of years, and I'm very happy with them.

I've also had horrendous customer service from 1and1. Minor billing problems for several months on end, which would have likely been easily remedied if they had competent phone support. (This was about 3 years ago, so maybe they've gotten better since then. They have already lost my business, and they'd be hard pressed to win it back.)

100% agree on that. I had a DSL contract with them in Germany and moved to another town where i had internet via cable included. They insisted that i have to keep paying for another 18 months with no way to cancel the contract early.

I paid and will avoid 1and1 for the rest of my life.

We use them at work - not a fan but haven't had any issues. Personally I use Gandi and love them.

Another one to avoid like the plague imho is dotster - lost a domain via dotster, even though my payment was accepted and then returned a week later. Domain briefly showed up with whois information of the CEO, and then it changed.

I hereby confirms that 1and1 stinks.