Not only that, but the guy continues to use the same install of windows after discovering the issue. He then has more issues with the laptop and returns it for ANOTHER Samsung.

First off, if I even remotely sense that there is malware on my machine it gets an immediate format. Second, why in Thor's name would you buy from Samsung again? I get the impression he's a guy with a little knowledge that thinks he has this whole computer thing figured out. If you are going to make these types of allegations and publish them, you have to approach it scientifically and verify your results.