Agree, but it comes across as we don’t care.
I worked for a major gaming network, and believe me, gamers don’t care why they can’t play. They want to play. Now.
And I can’t imagine anyone on the team relaxing when something like that happened.
But the plan B in this case is switching nameservers, which we could certainly have done (and briefly considered), but it could be error prone and would take longer for those changes to propagate than it would for CF to fix the issue, most likely.
The best option was simply inaction, if that makes sense. There are times when not doing something is a better idea than doing something.