It pays to be grumpy and bad-tempered (2016)
bbc.com
bbc.com
Many of the things mentioned in the article I don't find at all surprising. When in challenging or sad situations it's only reasonable to be grumpy, or pessimistic or what have you. Negative emotions or feelings are part of our natural range and appropriate depending on the cirumstances. Forced positivy to me always has something ghoulish, Truman-show like.
One particular thing that I've noticed about very optimistic people is that they (not always) but sometimes tend to have an overly inflated sense of agency even in situations where they are objectively not in control. When something goes wrong in these cases people like that tend to blame themselves more than appropriate. I think this can be the source of a lot of frustration.
It is a cultural shift though that seems alien initially, but then you really get used to it, and it really does make people feel better when they encounter it literally at every store. Positivity also disarms people and makes them more likely to purchase goods.
It was from an episode of QI. Here's the clip if anyone is interested: https://youtu.be/E9PSg0sQyfs
My observation was that when you go into a shop in SF, you'll get greeted to a lesser degree, but more cheerfully.
In Berlin, you were greeted almost every single time, but more perfunctorily.
In that regard, I preferred the Berlin approach, even though it required me to respond more often. But I could simple acknowledge the greeting and keep going. It was more intrusive, but less demanding.
This (and the studies in the OP) should be taken with a grain of salt; there is a replication crisis in science, and psychology is one of the worst-affected fields.
https://en.wikipedia.org/wiki/Replication_crisis#In_psycholo...
In some attempts at replication less than 50% of studies were reproducible, indicating that they were either p-hacked or simply badly designed. Priming results seem to be particularly flimsy.
I had culture shock going to stores in the rural areas, because the friendly customer service attitude appeared to be much less fake. People didn't feel as rushed. They took a little extra time to have genuine communication. It drove me crazy, because I was accustomed to the efficiency of city retail, but I've come to appreciate it.
One of my favourite anecdotes from living over there was from a friend who'd become a regular customer of a particular takeout place. On one occasion he phoned up to place an order only to be greeted with "Oh, it's you again. Why don't you learn to cook?"
To take a very simple example: you are trying to go to a new place in a city. Maybe you just moved in the city or maybe you've been living here a while but you just never been to that place. So you try to find out how to get there using public transit. Naturally you'd need to ask strangers or the lady selling tickets. You do that in Eastern Europe (at least in my experience growing up there) and people will be at best annoyed, at worst they make comments about why you even ask, you are expected to know everything and generally they just act to make themselves feel superior and make you feel dumb. And while all of this is happening they look upset and mad which is not helping at all in an already stressful situation. In the US I had the opposite experience, worst case they cannot answer but they are making an effort to be nice to me and not just make fun of me.
I'm also pretty confident this isn't just "one" example, I grew up in an Eastern European country so plenty of experiences there and I've been in the US for 10+ years and it's been consistently a better experience day to day with strangers.
Now it might seem like that is just one silly interaction, shouldn't affect one much. But multiply this by thousands as you spend years in such a place and the difference becomes huge, I would argue it even forms your psychology.
So yes, US-type niceness is freaky and weird for those of us not used to it and it's most definitely "fake" in most cases, if you define "fake" as anything that is just skin deep, but that "skin deep" fake smile/niceness is ALL you need in day to day interactions with strangers, I'm not trying to make friends with everyone I meet and develop deep meaningful relationships, I'm just trying to take the right bus to my destination and you'll never see me again. So yes, please be nice and kind and smile.
On the other hand, I have found it hard to develop meaningful relationships in the US. It could be because the superficial niceness means it's hard to find someone that you can genuinely click with and/or many other reasons (immigrant, different culture, older age, etc).
If someone invites you over for dinner in the US you’ll often hear “that meal was amazing!” even if it wasn’t. That’s just polite behavior.
My colleague was saying they don’t really do that in France. You’d never say “that meal was awful”, you’d just say nothing more than “thanks for the meal”.
I thought it was a great example.
You aren't saying it's impolite so say anything less, right? I've lived in the US all my life and that's not my expectation...it could be that cultural expectations are not uniform.
Obviously it’s a generalization, but an observation I found interesting.
So in a restaurant I wrote not say anything (and words not come back), if the meal was truly bad I woke say it was not good and probably leave some comments somewhere (I did it only once because it was really bad).
This kind of paying it forward never happens outside of the USA. That positive vibe is sincerely ment and it's sad to realize we Europeans take positive signals like a smile as cynical as we do. A smile lights up your brain with an injection of happiness.
Have you seen that sign on your Amazon package? It's not a mistake it looks like that.
It's particularly infuriating when the waiter comes up and does the "and how is everything today? Good? Steak nicely done?" routine while I'm trying to enjoy my meal or talk with someone.
ps. my kids think that i'm grumpy, bad tempered and pessimistic :) they're right about one of them.
As a surly grouch, I'd say that it's worth the annoyance for the cases when they get your order wrong. It's the compliments for finishing my food that I can't stand
A couple of summers in the early 1970s, I worked as a stockboy at Woolco stores that were opening. I didn't mind the customers once they did open, but I could have done without the jingle that went out over the loudspeakers: "There's bargains excitingly wonderful/All the things you've been looking for/???/At your Woolco department store!"
But at least we didn't have to sing along.
people were always polite, friendly and helpful.
and here I was thinking that the intro to "Sausage Party" (the movie) was just playing on disney clichés 0_o
Dutifully, I declare the opposite.
Life was better when I was more open, more friendly, more curious- opportunities sprouted from seemingly nothing.
Now I'm a bit long in the tooth and I've had many harrowing experiences in trying to fight the large bureaucratic machine that is my organisation and have been left curt and bitter.
Now there are no opportunities, no "connections forged" and certainly not any career progression.
I do not recommend succumbing to grumpiness, nor bad temperament..
The only thing that matters is that you're genuine, and if you feel yourself getting to be like me, take a step back and consider what the cause is. There is no happiness here.
After 20 years myself, this stuff feels so rote, offices are just gonna use what Google/AWS peddle... the world you knew is gone.
You didn’t “get grumpy”. You didn’t move on.
I have switched jobs and I will be starting in the new job in 3 weeks. I am excited and feel my curiosity burning excitedly.
But as for bureaucracy... it wasn't that we were trying to follow Google/Amazon. It was typical large company ego-stroking. People who are in positions of power and sit on ivory towers and give commands with no input possible.
Of course the stuff like OKRs came in- but these are peripheral things, not core to the function of the job.
I personally prefer to be good-tempered and not grumpy, and I am rarely in a bad mood. I call this dog philosophy.
It probably means that I won't have all the success and greatness and stuff that others have, but overall, I am much more content seeing the world through rose-coloured glasses.
My dog seems to agree.
That said, you have to be careful not to take it too seriously. Dogs are terrible philanthropists, they suck at planning, they aren't rational, they hate to share, etc.
"There are four reasons why the Cynics are so named. First because of the indifference of their way of life, for they make a cult of indifference and, like dogs, eat and make love in public, go barefoot, and sleep in tubs and at crossroads. The second reason is that the dog is a shameless animal, and they make a cult of shamelessness, not as being beneath modesty, but as superior to it. The third reason is that the dog is a good guard, and they guard the tenets of their philosophy. The fourth reason is that the dog is a discriminating animal which can distinguish between its friends and enemies. So do they recognize as friends those who are suited to philosophy, and receive them kindly, while those unfitted they drive away, like dogs, by barking at them."[0]
[0] https://en.wikipedia.org/wiki/Diogenes#Diogenes_as_dogged_or...
> Dogs are loyal and eager to please...
I foster, train, and board dogs. Trust me when I say this idea that dogs are 'loyal and eager to please' is very specific to certain breeds (e.g. Goldens). Most breeds only become 'loyal and eager to please' if their owner is clearly in charge. I generally foster huskies. They've all been either from a puppy mill or have been feral (so in either case they have no real human interaction before I get them) and they don't really have any interest in what I want at all until they've been with me and trained for awhile.
> they don't dwell on the past...
Dogs don't not dwell on the past, either. They're more or less completely unaware of it. However they experienced an event doesn't become a memory that they later recall. However they interpreted those events at the time had its influence on their future behavior and they can never go back and re-examine that event. They do have a sense of time, but it's not like ours. It's based on smell. "That girl dog I like was here, but the scent has faded, so she was here, but she's not now."
What is the evidence for this?
If you search for "animals" and "episodic memory"[0] (the type of memory you think of as a 'memory') you'll find a lot of studies claiming no animals other than humans have episodic memory. I'm not certain that's entirely true (and a lot of the studies will have caveats). If you search for "dogs" and "episodic memory" you'll find some disagreement as well; not arguing that dogs have human-like memory, but more that whether an animal has "episodic memory" isn't binary (e.g., https://www.sciencedirect.com/science/article/pii/S096098221... ).
Also interesting is this study on short term memory in animals: https://www.sciencedirect.com/science/article/abs/pii/S03766...
[0] - https://www.livescience.com/43713-memory.html
Edit: Fixed links.
That is a much lesser claim than "they're more or less completely unaware of it (the past)"
My point is that dogs don’t have a “past” to dwell on the way we do. Where you or I have a specific memory of playing fetch that we can replay, analyze, and put into new contexts, dogs have a sort of database of facts: “Rules of fetch”, “ball = fun”, “this human plays fetch”. They are “things remembered” versus “memories”.
Dogs definitely live in the moment, who else would ask for a full body massage when they meet new/old friends.
If you're never kind, collaboration and group effort become hard. People don't want to join you. You will miss opportunities to strengthen your group. In the long run, your line will lose out.
If you're never "grumpy" or bad tempered or forceful, you'll just get obliterated eventually by some great force randomly sweeping the neighborhood. Do not think it never happens. Sometimes the best response is force.
And then there's everything else in between.
It's a range, and all components are there for a reason - they performed well in the evolutionary past, so they got included in the toolkit. Use it, and use it wisely.
The optimum is not a narrow point - it's a wide range of diverse responses. Width is crucial.
I will say I find less grumpy people easier to work with and I try to be pleasant to everyone I work with as a result; it's just the dog messaging I find confusing.
I've worked with plenty of grumpy people that had a no-nonsense attitude but never let it get in the way of being genuinely helpful or used it to put down people.
I've also worked with assholes that were bad at their jobs and pretended that their no-nonsense attitude was helpful when it was not. It's a very fine line to walk.
Having worked with (and for) a few assholes in my day, I can say that most of the time they aren't as smart, helpful, or clever as they believe themselves to be. Most of the time they add friction to a work environment and make other people around them miserable, and eventually those other people quit.
[0]: https://www.lemonade.com/blog/psychology-givers-takers-match...
Optimists are predisposed to fall into the echo chamber trap. They don't have the muscles to question the status quo routinely. Everything is awesome, why change it?
They may be more charitable overall, but glaringly deficient where empathy demands action.
Getting in to a rage and throwing things or just being vitriolic is not grumpy or bad tempered. You can be grumpy with how things are and state your mind firmly and easily be categorized as such. I wouldn't think that's a wrong category either, but it's absolutely different from disagreeing with others and then throwing things.
It is true these behaviors are not desirable and can cause stress with all participants. But they happen likely as too much had been oppressed and it was just too strong to hold any longer.
When you are angry you might do something violent. Continue to oppress with force without fixing the real issue will lead to more escalations..
If he said that to me, I'd just repeat the idea.
Snark generally counters grumpy people and brilliant jerks.
Productive pessimists tend to value or at least tolerate snark, the drama queen will just make everything about them and nobody gets anything done.
edit: that said, not all dicks are charming; so it's clearly not 100% success rate.
Guess what? it actually made my life easier, took some workload off me and earned me some respect (or maybe just fear, but who cares?) among my coworkers. I think it also was a factor for me getting a significant salary raise :)
It took me months at the coffee machine talking about anything he wanted to talk about before he warmed up. Now he's often the first to say 'hi' when I enter a meeting room or support an idea I presented, instead of avoiding me.
Being grumpy and bad-tempered are predispositions toward having negative emotions in more situations than most people would.
There are two classes of evidence in the article.
The first is evidence that negative emotions are useful in certain situations. One does not need to be grumpy and bad-tempered to recognize such situations and act appropriately.
The second is anecdotes where successful people had emotional outbursts. I assert that the outbursts did not cause the success. Passion caused both the outbursts and the success, separately. Thus there's correlation between outbursts and success but not causation.
“Some people say the glass is half full, some that it’s half empty. You say: ‘this water sucks.’”
:-)
Weird. I guess being grumpy and bad tempered can cause problems in work and personal relationships too.
You can be wealthy and still miserable, successful without being wealthy, etc. I didn't really read the whole article but I got the understanding that they were mostly talking about entrepreneurial-style success.
But really, this kind of unfulfilable self-expectation leads to more practice, more doing, and more motivation. It's hard to motivate yourself when you think you're already the best at what you do (or are happy with however good you are right now). When you cannot stand the way you sound on the piano though, and you keep practicing to reach a the metaphorical carrot, then you naturally get better.
Constantly responding to questions with a gruff demeanor eventually decreases the number of interruptions and becomes self-reinforcing.
Hey, we've got the first part in common. Why can't I afford a house.
(this is a sarcastic, er, ill-tempered, remark on correlation vs causation)
but evidently it didn't help Hugh Grant stay with Elizabeth Hurley so how good could it really be?
That is, you have to be discontent with things like 99% of the time. Because of this, you'll feel compelled to improve them. But the price of it would be being less than happy most of the time.
That's how you know the article was written in 2016!
(Amazon's market cap is now $1.5T)
It's possible to be positive and also be factual, realistic, and capable. Being positive doesn't mean ignoring reality and glossing over everything negative. I'm a fairly positive person, but I definitely still have conversations where I say, "Yeah, this totally sucks, I'm not happy with it, and I think it needs to be fixed".
Approaching things in a positive, friendly, and collaborative manner has always served me and my teams far better than being grumpy and pessimistic about everything.
Not that it's even possible to change your innate nature. I'm grumpy by nature and every attempt to be more positive and carefree has been disastrous and miserable. Maybe it works the same way if you wanted to be grumpy
[1] https://www.theverge.com/2019/12/5/20995453/away-luggage-ceo...