Middle management can run distraction on the owners so that they don't see the misery of the operations people who actually keep the buisness going.
> Middle management can run distraction on the owners so that they don't see the misery of the operations people who actually keep the buisness going.
More likely, the owner is greedy and just doesn't care about how miserable the employees are as long as the cash keeps coming in. Some people just plain lack the regular moral compass and feelings of empathy, and others have gotten good at holding on to BS justifications to assuage any guilt they feel.