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As someone that has been waiting for their RMA process with a Pinebook Pro for more than a month now I am incredibly disappointed with their customer service.

Getting any kind of response from then can take two to three days and all you get is "thank you for your understanding and patience" while they "wait for the manufacturer to provide replacement parts".

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While that's unfortunate, I think it would be best if you re-calibrated your expectations. The Pinebook Pro is not a consumer product; it is an enthusiast product being sold with minimal profit margins. The PBP is produced in China and shipped out from Hong Kong in batches rather infrequently (maybe about once per month). To the best of my knowledge, they don't really have a "customer service" team. Taken together, these things obviously do not lead to an optimal consumer experience, but this is to be expected for such inexpensive low-volume niche products.

> When fulfilling the purchase, please bear in mind that we are offering the Pinebook Pro at this price as a community service to PINE64, Linux and BSD communities. We make no profit from selling these units. If you think that a minor dissatisfaction, such as a dead pixel, will prompt you to file a PayPal dispute then please do not purchase the Pinebook Pro. Thank you.

From their store page.

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