We are using IBM Compose database as a service offering for our production PostgreSQL and Redis hosting. This morning around 6 am (EST) we started getting alerts of failed connection to PSQL. The outage, for production application has been ongoing for more than 8 hours at this point and all our company services are down as a consequence. What should we have done to prepare? What would you recommend doing now, with no the resolution in sight?
The answer is obvious: you should have migrated off IBM Cloud a while ago. Your business isn't the target market for IBM.
I completely agree with that, we migrated out our analytics database but didn't go through the effort of migrating the production one's. Such a long downtime just seems outrageous none the less...
We have been suffering as well.And it sucks as there is no support response, just a status page. Clearly, they do not value smaller tech businesses.
We definitely will be looking to migrate to compass, that was long time due.