How we grew Sentry's monthly active users by rethinking invitations

blog.sentry.io

115 points·bentlegen··9 comments

As a potentially interesting follow-on, the results of this experiment - letting users invite other users, or even invite themselves - was so successful that we've since adopted the pattern in other areas. For example, we've made it possible for lower-permission users to "Request to Install" an integration like Jira or GitHub.

Great read. When requesting to join an org, how do you know which org admins to send the request to?

I assume they lookup members by email address, then fetch their organisation(s), then emails the admins of each org?

That's opaque to the requester though isn't it? They wouldn't be entirely sure to which company they are requesting to be invited.

It goes to all of them.

Sorry - I phrased my question a little ambiguously.

How do you know which ORG the user is requesting to join?

Ah, so we do have organization-specific landing pages, kind of like Slack does for workspaces.

If a user visits a link to an issue within an organization, and they're unauthorized, we'll redirect them to that organization's landing page.

Ah nice, that's smart. May steal that idea =) Good stuff, thanks for the post!

The new Sentry invite modal looks so much like the Mixpanel invite modal.

Really cool. Love to see articles like this.

That's wild, because I'm not sure we ever looked at Mixpanel's invite modal (great minds think alike?). We do however use Amplitude at Sentry, from which the "Request to Join" link definitely draws inspiration.

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