Computer literacy is often vastly overrated, especially by people in tech.

>In total, across the OECD countries, 26% of adults were unable to use a computer.

https://www.nngroup.com/articles/computer-skill-levels/

I've worked for companies with large call centers, and anecdotally I don't have a single doubt about it. To close this gap computers need to be easier to use... these people aren't even at a skill level where they can reach the web.