I recently had my account removed from Gitlab.com without warning and discovered it when my workflow broke. I'm talking to support but my issue has yet to be resolved.
Do you mind sharing your support ticket number here, or email it to community@gitlab.com? We can help escalate the issue internally. Thanks!
Can you do all your customers a favor and fix the process so that "I posted on HN/Twitter/whatever" is not a desirable means of escalation?
We do prioritize tickets that indicate an issue as complete blocker. Our team that monitors hackernews for feedback, issues, and criticisms work to make sure these things are actually being prioritized, as it’s not always clear from the support ticket how severe a blocker might be.
Is "my account is suspended, I don't know why" considered a "complete blocker"?
Yes, if the support ticket is opened when the issue is discovered. This particular instance was first reported on hackernews and was due to our dormant namespace policy: https://news.ycombinator.com/item?id=23827772