Slack. Hands down.
No issues with the actual product per se, which is quite nice. But the experience while using Slack goes bad exponentially as the team scales if certain usage guidelines are not put in place.
No issues with the actual product per se, which is quite nice. But the experience while using Slack goes bad exponentially as the team scales if certain usage guidelines are not put in place.
After that, it would be to set the expectation that Slack is not actually real-time. We defined a 2 hour response expectation on my team. We don't want people stopping work to check Slack every few minutes, we want to do our jobs.
It's important to set the expectation that chat isn't meant to be synchronous.
* Don't use Slack after 10am.
Allow me to disable any kind of indication that someone is talking, not just to me (red dot) but anywhere (blue dot). Not everything needs my attention and having the tray icon change its state is distracting.
You can mute the channels, sure but why not make that as an option in the notifications settings?