We went through all this BS, then signed up with them on a year contract.

Then we were shocked to find that it would take them two weeks to set up our first machine.

I noped out of it at that point and just paid the penalty to get the hell out of there. A competing service, that we already used, sets up machines in 1-2 days.

When stuff hits the fan and you really need things to happen, two weeks is just a crazy response time. That's like infinity in internet time.