Ask HN: How to get in touch with Airbnb as a host?

Hey HN community, I thought since Airbnb is a YC company maybe this would be a good place to ask. I'm a host on Airbnb and tech person who just started back up - a few guests violated my restrictions and booked too close to other guests. Normally I would contact Airbnb support to cancel them with no penalty to my superhost status. Instead I can't get through on any channel - message (15 days 3 messages no response except to auto close my request for some reason), phone (45 minute+ hold time), or twitter (forwarded on to someone and told nothing helpful). Now Airbnb penalized me $50 for, "cancelling a guest when I'm a Superhost" - I'm just trying to protect the guests from each other. I'm being charged money to keep my guests safe?

Does anyone on here have a connection there that can help me? I'm really considering just selling my property and cancelling Airbnb at this stage if it's true that I actually just can't talk to them anymore at all. Worked hard to build a nice little experience here for people but this is not worth it. I need more than software I need a human who can circumvent it when it causes problems. I'm starting to realize that they may be impossible completely to contact which would be unacceptable but I'd love to be told otherwise.

Thanks for any ideas!