Next generation of customer relationship management (CRMs)?

We had some ideas here: http://www.ajatus.info/documentation/ajatus_manifesto/

Salesforce is king of customization, but there are many niche (small) players that may be considered 'better' in their respective fields.

Verticalization.

There's a PDF presentation about the next generation CRM - http://www.textminingnews.com/presentations/SPSS.pdf

Additionally, here are 6 idea's for the next generation CRM - http://www.customerthink.com/blog/six_ideas_for_next_generat...