We use Jira cloud, so if it is misconfigured, blame them. My internet isn’t great, but I will anecdotally note that Atlassian sites are the only ones that ruin a videocon connection. As for your general criticism comment, glass houses.

Last, hot circle of garbage: https://m.youtube.com/watch?v=S70lQwc0FDs

To get specific:

- they’ve had a ticket to hide completed epics from the roadmap open for over a year.

- their user management is a unmitigated disaster. God help you if you use bitbucket or Trello (although Trello users are getting integrated in after 4 years!).

- it took me literally 2 months of help desk tickets to figure out how to get an invoice. The former billing poc was fired, and even though I was the site admin, I had to recreate his account in our SSO, log in as him, and then assign the role to me.

- have you tried to set up even a slightly customized Jira Service Desk?

- want to expire “done” issues faster than 14 days? Pound sand.

- I could keep going, but what’s the point? Atlassian is a bunch of decent products drowning in scope creep, terrible cross-product integration, and a painfully slow development cycle that is focused way more on cosmetic features that fixes their trainwreck of a dumpster fire.

Now that’s a mixed metaphor for you.