Detroit police chief admits facial recognition is wrong “96% of the time”
arstechnica.com
arstechnica.com
If the Detroit police has no faces to compare against and the image quality is crap, it's certain that their success rate cannot be much better than 10%.
The problem is in abusing the tool as in the watch theft case.
When you give them less lethal weapons what happens is that they just use them in every possible situation and often they increase lethality by aiming at vulnerable body parts or shoot them from a very short distance. What they really should do is show some restraint and not let themselves get provoked easily.
Facial recognition is basically ending in the same situation. 96% failure rate means you have a lead but not evidence and only get to interview people for more clues. Instead they just arrest the leads because the wanted criminal could attack during the interview or flee afterwards.
Resolution is often lacking, angles are distorted, illumination is poor, people are moving, features are hidden or blurred, people wear hats, etc., etc..
Mug shots, maybe. Frame grabs from public surveillance, not very likely.