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It's because they never mention doing any actual usability testing or user research. Yes, their software can "perform" across all of these tests, but if the information architecture isn't intuitive or doesn't match what people want, it's not going to be good.

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All there E2E tests have effectively cemented their UI in place. Which makes it much slower to iterate on user feedback...

Care to elaborate on that?

But TC is in the middle of replacing their GUI with a totally new one, the 'experimental' UI, which each release fleshes out in more screens. It's a full redesign.

So yeah perhaps they'd have done the new experimental UI in one fell swoop if they had less testing, who knows. But I'd rather they have a well tested product than ultra-fast UI replacement.

Isn't that essentially start happenning in the EAP phase?

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