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Zoom has great video and audio. I think good echo cancellation, video that copes well with the network, lower latencies - we don't experience that directly but the after effect is you feel subjectively better about the experience.

I think picking each part of the UX apart is secondary to making the key feature work well.

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Absolutely. The other big innovation is you can see who's making a noise in the call in the list of participants and mute them.

The UX is terrible, and totally not their strong point. When you install it should have a test my audio and video thing, and set use computer audio as the default meaning you never have to see the "join with computer audio" thing ever again.

Joining with a phone is useful for people without a computer, but the main UI doesn't need to mention it, the details are in the invitations.

Considering the number of people using it, addressing those (considerable) UI glitches is worth talking about.

People video chat with non-technical people (elderly parents, etc) and it really sucks when you have to go through these sort of awful experiences just to get two people communicating.

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