What on earth happened to Skype? Over a decade of head start, why wasn't it completely untouchable when COVID-19 came along?

Another thought. Last year at the peak of Fortnite hype, when top DJs were hosting parties live in game etc, there was talk that the next big thing in communications might be everyone hanging out in games, Fortnite or whatever came next. I do think that lots of young people are meeting friends in games, but it hasn't had the enormous breakthrough in culture that Zoom has. We can probably retire our expectations of some kind of Metaverse for a few more years.