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Comment by minibronco88 | Hacker News Reader

Thanks for the great feedback. We started with text as it seems more integrated with daily life than in-app chat, but we'd love to expand out channels in the near future. Would love to hear what method you'd prefer instead so I can pass it along to the team!

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I like emails and video calls. If I need to communicate in real-time, I prefer to just have a call and do it. If not in real-time, email feels the least invasive to me, and is my preference.

Isn't part of the idea here to _be invasive_ though? If part of the intent of the service is change behavior then the coach must interject themselves into the clients' lives in order to create action.

How would you see the minimal invasiveness of email aligning with such a call to action?

(hope this doesn't come across as an attack as it is not intended to. Just trying to understand how you see these two ideas as compatible since I see them as opposing and so wanting to know what angle I'm missing)

I see your point, but I believe your goal is to be visible, not invasive. You are trying to help people along a path that they want to be on, not force people on a path that doesn't feel right to them.

For me, texting is a path I won't walk. Email is a path I walk multiples time a day. Talk to me there, I'll see it, it will be injected into my life.

That makes sense - thank you for your reply!

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