It is however very time-consuming to the point where my productivity becomes zero. What has helped me is to be very transparent about this, telling them that I will need to close down Discord and focus on the new patch. They understand since everyone is always very eager for the next update.
During crunches I normally have Discord closed and only hop on once a day to go through the messages. The in-game chat is impossible to keep up with so I tend to say away from there completely between patches, which means a lot of feedback is lost but the players know this and direct newcomers to the Discord instead.
After a patch is released I dedicate a couple of days just interacting with the community both in the game and on Discord. I used to be very stressed out by all this but being transparent about my limited time and priorities has helped me a lot.