Hey, this is bad. Do you mind sharing some of your information with me by email at guillaume@triplebyte.com so I can investigate what's happening? Is it possible you have multiple accounts with us? Thank you!
Definitely not multiple accounts. It is clear what has happened here.
This is beyond bad. It’s criminal.
Come one now. Don't be absurd. It's very likely there's a mistake in a database somewhere that needs to be sorted out, not some "criminal" behavior.
The company’s repeated actions are indeed criminal - it is illegal to not comply to unsubscribe requests, and I’m clearly not the only one here who has experienced this.
It isn’t some one time slip up. These things are designed, implemented, and signed off on.
Edit: not to mention, my account 1) has been deleted and 2) is still receiving emails. How much more info do you need from me? Anyone who matches that criteria is also clearly having the same issue.
Regardless, it’s hopefully resolved now, and I appreciate that. All I want is to stop getting freaking Triplebyte emails.
No, it’s not generally criminal to make a mistake, and you’re assuming everything else you’ve written.
If it wasn't clear, what I was meaning is that the behavior of ignoring unsubscribe requests is criminal. The "this" that he and I both refer to - being the event at hand.
I do apologize if that is unclear. I stand by the fact that ignoring opt-out requests in a timely manner is indeed illegal as defined by the CAN-SPAM Act [1].
> No, it’s not generally criminal to make a mistake
I disagree with your statement here, and actually, this is a perfect example where yes, it indeed can be criminal to make a mistake, if that mistake is failing to oblige by your users' opt-out requests. Even more so in the EU than in the states.
Mistake or not, I was at a point of frustration, having attempted to unsubscribe many, many times now, with and without the help of their support dept, to where I felt the need for this post as well as the language used.
And again, I'm just happy and appreciative it's resolved for myself as well as anyone else in that situation. I hope you have a good rest of your week.
[1] Overview of Act - https://www.ftc.gov/tips-advice/business-center/guidance/can...
So don't make up stories about things you don't understand because you need to be a crybaby on the internet.