Ask HN: Tell me everything you know about customer experience?
How would you define the perfect customer journey?
What are some great resources to learn from?
What is your best customer experience story?
There is no perfection, only iteration, and the best source of learning is always to talk with users. It also helps to have deep domain experience and insights. Steve Jobs said something about the customerS not seeing leaps in innovation (in UX), so instead look to engineers for these. This is more when you are early in a product and see a large problem that could be solved a very different way than today.