Officer of China’s People’s Liberation Army Arrested at LAX
justice.gov
justice.gov
For additional context: this is part of US DoJ Initiative to target Chinese Nationals for economic espionage. Meng / Huawei was extradited under initiative scoped only for Chinese Nationals. Corporations typically pay fines for sanction busting, but Chinese executives are (now) targeted for extradition for similar crime. Related, few months ago, DoJ also lumped RICO charges against Huawei. Typically reserved for individuals not entire corporate entities. Basically US DoJ is using every tool in the box to disproportionately prosecute Chinese actors. Reflected in analysis that individuals swept up under this initiative receive greater sentencing than norm. Good recent talk on the subject:
Margaret Lewis | The U.S. Department of Justice's China Initiative https://www.youtube.com/watch?v=n9I2TZzcv8g
This guy could be spilling beans for lighter sentencing. But also likely a defection to drum up support for the narrative. His confessions like "level 9 technician" that works for university lab is eerily close to "anecdotes" I've proponents of the initiate echo over the last few years. It almost feels like a manufactured consent soundbite, eerily repeating heads for someone following the subject. My understanding is there's moderate pushing back at how uncomfortably red-scare and racial coldwar 2.0 policies under this admin's China-hawks has been. Ultimately it may be counterproductive... but election coming up, so time to build that hard on China narrative.
This arrest happened in context of June 1st proclamation to crack down on Chinese researchers [1]. The timing of arrests with respect to new policy proclamations is important especially with respect to geopolitical signalling i.e. Meng extradited month after DoJ extradition initiative. There's a lot of norms recently being upended for Chinese academics with particular focus on affiliations to Chinese military institutions - hence why he's not being charged for crime related to transfer of research (and I surmise, won't be) - the entire replicating layout and research stuff might be nominally above board, but the DoJ just wanted to nail and Chinese academic ASAP to signal to China arrangements that were nominally acceptable before are now subject to prosecution. "Killing the Chickens, to Scare the Monkeys". Otherwise I feel like they would choose a much clear cut case. So far it feels like more geopolitics and elections posturing.
[1] https://www.scmp.com/news/world/united-states-canada/article...
So lying on a visa application is worse than immigrating illegally? Doesn't illegal immigration just get you deported?
The principle st play is everywhere in the legal system: the penalty for lying on a tax return is much higher than not filing returns; the penalty for buying something with counterfeit bills is much higher than that for simply stealing it; using a fake ID to buy booze (if under 21) carries a higher penalty than buying it from a clerk who forgets to card you; lying to sn FBI agent in an investigation is infinitely worse than saying nothing; etc., etc.
Also, there is no single "illegal immigrant" law or sentence, but I'm certain there are some laws violated by illegal immigrants that carry the same meaningless unused "maximum statutory penalty".
It is a common news media blunder of quoting the "maximum statutory penalty" - which is almost always irrelevant.
Having said that, in this case, if it's a political/espionage arrest then they might in fact use it either in negotiations with the Chinese or in sentencing to pressure for more cooperation.
China’s intellectual property theft is really getting out of hand. It’s about we take a stand in one way or another.
On the other hand, if they think that they'll catch up by replicating things in the united states down to the layout of research labs... then that's kind of hilarious and they've really missed the point. It's like the Soviets copying the space shuttle and concorde. They're copying the wrong things, too late.
(1) Japanese semiconductor industry, for which there is an excellent NHK documentary [1].
(2) After WW2, the British invited Soviet engineers to tour jet engine factories as a token of good faith. The engineers documented the factory layout, and wore adhesive on their shoes to gather metal filings for later analysis. A few years later, Mig-15's were shooting American planes out of the sky over Korea. A similar example: the British transferred huge bodies of knowledge to US aircraft engine manufacturers during WW2. This laid the foundation for the industry's future success.
Here is a related link. https://www.inkstonenews.com/tech/chinese-spy-accused-trying...
Treatment, how it's worked, how it's coated are just as important.
Not to mention how contaminated filings usually are.
They are being thorough.
And then he told them everything during an interview. Or maybe it's all lies to hide something else. Who knows.
But something doesn't add up to him just confessing that quickly all that information
And wiping your phone before international travel, particular to China, is just smart. That doesn't imply wrongdoing.
This is super common with industrial espionage. As a reductio ad absurdum after 1991 I believe the Russians sold working fighter jets with detailed blue prints and instructions on how to manufacture all the components to the Converse Chinese. They still failed to make a perfect copy. Same deal for whatever the Soviet copy of the B-52 was. Building a sophisticated piece of machinery when your supply chain is very different you have to make compromises and different choices and they all add up.
This sounds rather absurd given that preparing a space shuttle for launch takes literally months. But the idea was, as far as I can tell, that it would launch on a regular mission, then use its heat shield and aerodynamic surfaces to change orbit inclination radically while out of reach of soviet radar, resulting in totally unexpected direct overflight of Moscow, making a decapitating strike possible.
There was industrial espionage too. Considering they had the former and political backing, it's surprising how much of a disaster the 144 was - Not least because it was built for a market that didn't exist (comrade) in the Soviet Union, it was a noisy deathtrap. Their western equivalents flew somewhere on the order of a thousand times further (Concordski only did about 100 commercial flights)
Not quite, a layout, and process organisation of some high end labs are quite important, especially if you deal with some hazardous materials, and want to design protocols to avoid contamination/theft.
If he is a bacteriologist, then, moreover given what's in the news these days
"... the type entered large-scale service in 1949. Entry into service of the Tu-4 threw the USAF into a panic, since the Tu-4 possessed sufficient range to attack Chicago or Los Angeles on a one-way mission ...
and early Intel microchips: https://en.wikipedia.org/wiki/KR580VM80A , which included military versions.
Here’s a good summary of its life: https://youtu.be/XLOCQw5s9Uw
The Buran only existed in order to send a message. And it was also technically better designed than the space shuttle.
Now NASA did end up spending a lot of time refurbishing those engines, but if they wanted more frequent launches they could have simply built more engines. The program dramatically misunderstood how much they would be flying resulting in vastly higher costs over time.
Which was the major design flaw of both systems. Dig into things more and Buran was simply an even worse fit for either program than the Shuttle ended up being.
they didn't though, please try again.
It just occurred to me to check out the Mig-29 on Wikipedia, and it has an uncanny resemblance to the F-15.
When I say it looks like the F-15, I'm saying, as opposed to, say, the F-16 or F-18 or F-14.
And it's just a comment on the superficial appearance, not based on aerospace knowledge or about espionage.
This thread isn't even about espionage, is it?
Labs have sensitive areas too. Knowing the layout of them helps not just in-and-out operations but can also guide other kinds of educated guesses. Do lab staff in their offices have direct views of the lab equipment or are they separate? etc
The real issue at hand is that he is suspected of something worse than merely copying a lab layout. Is a laboratory setup even protected? In many cases an experiment will elude replication because the lab setup was not properly documented.
Have you stolen intellectual property?
People are pretty open about "I'm planning to work at Google for a year so I can learn how they do things and then take that with me to my startup."
If they lose the research edge, basically the only structural advantages America has is (1) public elections, (2) likely more advanced legal theory and (3) not being an ethnostate. If they don't succeed in bringing those advantages into play then the US military is "soon" going to confined to the American continent.
The US is going to have legal problems with this Chinese activity and is going to try and do something about it, whether that is intellectually honest or not.
There is no scenario where that outcome happens. It's so absurd as to barely warrant a retort. Your premise requires that China enslave the entire planet, literally. China has to physically occupy - whether directly in-border or near-shore - and dictate all choices of every ally of the US, including all NATO members, as well as all of Asia.
You missed a lot of other advantages the US has over China.
4) A demographic advantage, which is a separate advantage from just not being an ethnostate. China's demographics are rapidly collapsing. There has never been a rising superpower that maintains its upward trajectory with a failing demographics, that will hold true as it pertains to China as well. Cheap, high volume labor is their largest single advantage, and they're losing those workers at an accelerating rate.
5) The US has fewer people and a system already transitioned to a high income low labor volume approach, which is a massive advantage in the era of automation and artificial intelligence. China has to go through that transition yet and it's going to be brutal for them. China has a population the size of the US living on $3 per day; one of the poorest large segments of population on the planet. Those people will never climb the prosperity ladder because it's impossible, and that dire context is only going to get worse as China's formerly easy growth slows perpetually going forward. China has already gotten old before they got rich at the median, it's too late.
6) An immigration advantage, which is slightly different from (although it relates to) the ethnostate reference. China will never convince the Elon Musks of the world to move to China.
7) Freedom of expression and speech, which is a massive cultural benefit globally (including when it comes to propaganda). It's why the US is the only country in world history to acquire a position of global cultural hegemony, spanning music, TV, movies and cultural projection broadly. No other nation has come even remotely close. As is, China can never possess this advantage.
8) China's system requires that they install a global dictatorship, or it has to collapse back in on itself. Their system is too fragile, too easily broken. You can see that in their emotionalism and fear about Taiwan, Hong Kong, Xinjiang, any tiny protest or movement, any challenge to the party dictatorship, and how you can't discuss any of their numerous atrocities like Mao's famines or Tiananmen (ie you can never actually discuss their history). They have to expand their system of censorship globally (which is what they're trying to do right now, with Wolf Warrior diplomacy, trying to browbeat and threaten everyone into submission). In the US, you can freely discuss all of the mistakes the US has made, and everyone constantly does; we're jabbed globally 24/7 and we absorb that as part of being a superpower; that openness to criticism generates real long-term stability (not fake perceived stability, a managed image that isn't real).
9) English as the globally dominant language. The world will never adopt Mandarin widely.
10) The US is a liberal, democratic nation with a huge number of powerful global allies that are also part of the liberal order (from France to South Korea). China has no allies, only frenemies like Russia and North Korea. All the countries near China are terrified of them and will naturally ally with the US accordingly, including Vietnam. Countries like Japan and South Korea will never be allies with China, they're permanent rivals.
11) Open societies are always vastly superior to insular, closed-off societies. That includes when it comes to attracting immigration, getting the maximum out of their own people, or producing cultural output to project into the world. In the US, a Muslim genius from Xinjiang is free to become the next Jensen Huang; in China, they're in a re-education camp being tortured and denied all human rights. In the US, you can freely mock our leaders if they do stupid things (as an example) - on TV, in movies, and so on, a critical cultural element that China entirely lacks and it makes their system weak, fragile (see: Alec Baldwin v Trump, or Will Ferrell v Bush; those people would be in prison for doing that in China; the US has a long, glorious history of taking its elites to the mat, going back before Mark Twain). Being able to freely make fun of the elites, is a critical necessity to a stable system over time; in China, joke apps are illegal.
12) China has an aggressive caste system that de facto wholly revokes all rights of minority groups such as gay persons (and also including many other groups). The US welcomes and celebrates openly the vast success of a Tim Cook or David Geffen or Ellen Degeneres or Peter Thiel, China doesn't; instead, China violently opppresses all gay people (going so far as to torture them, literally, in an attempt to convert them from being gay).
13) The US has the global reserve currency and it shows no signs of being under threat of being replaced. The Yuan has basically a zero global share of the currency market outside of their borders. The reason for that is because nobody trusts China. That isn't going to change anytime soon.
14) The people of the US have the ability to openly interact with the rest of the world, which is an extraordinary advantage in all regards. The people of China have no ability to freely interact with the rest of the world's citizens, a detriment in so many ways it would take me hours here to discuss it all.
15) Dictatorships always get worse with time, as the dictators seek to retain power against all the forces that inevitably naturally want to rebel against that. Long-serving dictators essentially never liberalize a society. Xi will further crush the people of China under his lust for power, as all dictatorships do as the years go on (and he has already done plenty of that, so it'll get that much worse yet). China's political trajectory is terrifying for the people of China, given the near total revocation of all practiced human rights we've seen there in just the past decade.
16) Command economies don't function well over time. China's fast growth had been quasi masking their vast inefficiencies and economic flaws. You can see those mistakes and problems showing up in their extreme, and rapidly growing debt levels (specifically in their economy), as they require enormous constant additional debt to fake growth; in the span of just ~20 years they became the most indebted nation in history. The market economy system always proves vastly superior, you can see this all over the globe. The most successful economies are market based economies, including: the US, Canada, Sweden, Denmark, Ireland, Britain, Finland, Germany, Belgium, Norway, Netherlands, Germany, France, Spain, Italy, Switzerland, Australia, New Zealand, Japan, Singapore, Taiwan, South Korea, Israel and so on. All the highest GDP per capita nations are market based economies (with the sole couple exceptions being small energy states like Qatar), not command economies like China. China's one great trick was the combination of mercantilism and vast cheap labor. That trick has been exhausted, going forward their situation will get far more difficult as the easy slack in their economy is gone.
There are a lot more I can list.
- the RMB is indeed in use in a number of Asian countries as an informal second currency.
- USD as global reserve currency is strong but on a downward trend. In some parts of the world the Euro has become more important and the largest holder of USD is China. If they truly wanted to harm the US they could dump these in big tranches - without this unique advantage a lot of US politics (in particular the eternal debt growth) simply don't work any longer.
- from a European perspective I have to say it does not look like the US is very democratic. A two-party state effectively run by the wealthy for their own profit, with a hundred million in an economically precarious condition with not even real access to healthcare.
I do think the last years have shown that the US too is extremely fragile, just as you diagnose for the PRC.
China successfully infiltrates the US military research network and develops/steals enough technology to close the arms tech gap. Then China, aka 'the factory of the world', starts producing military gear and using it to stabilise regimes in Middle East and Africa. The US, worn down under infighting and with very high debts, cannot sustain its involvement on the Asian and African continents and is forced to withdraw. The Europeans, sensing a sea change in the world order, remilitarise and ask the US to leave.
There you go, now you know a scenario that could play out over ~20-30 years. Maintaining a worldwide network of military bases is expensive, China doesn't have to 'enslave' the planet to force the US to mind their own business. It just has to level the playing field a little and the US won't be able to afford the effort.
Oh, you mean... kinda like the US does? How deep do you think our alliances that haven't even survived a century run?
This is the thing that annoys me, many Americans approve their government doing industrial espionage to other countries, but then are morally outraged when others do it.
We're not at war, and I assume it's perfectly legal to copy information about labs or whatever, so long as you don't incidentally violate any contracts or laws.
Ultimately, there is no real morality when it comes to the actions of state actors beyond "will it improve my citizen's life?". This most certainly will, so for a Chinese official it seems moral to them.
Many people do believe it is a moral wrong to impose something on other people without their consent.
You could also make an argument that the other people are withholding something that could be used to do good for their own interests they lose the moral high ground.
In any case, there is really no moral argument to indict them, it's purely a question of interests in this case, so let's not pretend.
Let me clarify I’m pretty naïve on anything China. And not trying to say everyone over there lacks integrity (thought the opposite) but seems like lack of integrity was like trendy from what I could tell?
Maybe a person who has lived in China or is Chinese could shed more light on why they want to cheat in the first place?
It's a helpful attitude. Other countries really do things differently than the US.
From what what I've read in newspapers, talking to recent immigrants and travelling for years in Asia:
1) Both China and India consider cheating on school tests to be a necessary thing to get the highest possible score. Riots occur when school physical security or test questions are changed. So it's baked into academics from a young age.
India arrests hundreds over Bihar school cheating
https://www.bbc.com/news/world-asia-31998343
A Q and A about cheating among Chinese students
https://www.davisenterprise.com/local-news/ucd/a-q-and-a-abo...
Riot after Chinese teachers try to stop pupils cheating
https://www.telegraph.co.uk/news/worldnews/asia/china/101323...
2) In the case of China, invention originality is not a goal - results are.
3) Art copies are not seen as inferior because they have the same appearance:
https://aeon.co/essays/why-in-china-and-japan-a-copy-is-just...
4) Ideas around what democracy mean in other countries are often different than the Western model.
In Indonesia, candidates pay voters $2 to $5 per head (vote buying) and guarantee they will be repaid after they win. If they don't win, the candidates go into hiding for a while to avoid the repayments.
In China, there's Xi, dictator for life.
no democracy can exist without first spilling blood for it imho.
At least 3 Indonesian airports are named after heros of the revolution KIA against their Dutch colonizers. (IIRC a single DC-3 was shot down, killing most of those.)
Halim Perdanakusuma in Jakarta is one of those airports.
Indonesia finally got its independence after WW2 when the USA told the Dutch not to return. Indonesia is a close friend of the US government until today, doing most of their military pilot training in the US, NTSB investigation training, and of course periodic internal purges using US intelligence.
Aside from corona, Indonesia is doing very well in terms of having a popular and well-regarded general as President, and prospering. Jakarta is a beautiful capital today, and its traffic is tolerable. (They implemented a busway system with reserved lanes, which is heavily used by commuters, and a new light rail system is going online around this time.)
Bali is not doing so well, as peak tourism is tough on locals, with insufficient electrical production, and agricultural-use water diverted to the tourist areas like Kuta - in at least one area, they can no longer grow rice.
I’m a little disappointed how words loose meaning over time. People are extremely shocked watching video games. And there are no words to express their feelings when, for example, their dog hit by a car? Because barely anything can be more shocking than extremely shocking.
>Wang provided information that he was, in fact, still currently a “Level 9” technician in the PLA, employed by a military university lab. CBP officers also obtained information that this roughly corresponded with the level of Major
A difference in between a civilian worker in the military, and a ranked officers is exactly them being a civilian, and another being a member of military command.
No civilian employee anywhere there commands troops around. A distinction that can not be overlooked, and be more obvious.
Defendant Charged with Visa Fraud
Wang is charged with visa fraud, in violation of 18 U.S.C. § 1546(a). If convicted, he faces a maximum statutory penalty of ten years in prison and a fine of $250,000.
According to court documents, Wang was still employed by the PLA while he was studying in the United States and he made false statements about his military service in his visa application in order to increase the likelihood that he would receive his J1 visa.
That's the purpose of a J-1 visa, isn't it? The fellow was on a scientific exchange program. It's all very mystifying what the administration is trying to signal.
'According to court documents, Wang was still employed by the PLA while he was studying in the United States and he made false statements about his military service in his visa application in order to increase the likelihood that he would receive his J1 visa.'
The allegation is that he would not have been on a scientific exchange program had it been clear that it was a scientific exchange with the PLA.
It doesn't make sense, especially since the researcher will have shared what he did with the intelligence officer at his installation. Any officer of any country would have done that.
Meanwhile the US charge him with nothing worse than visa fraud. They could at least point to the stolen IP. It's all very baffling.
I would also guess the US government was monitoring all this guy's communications so they are fully aware of when he was up to.
>> Wang provided information that he was, in fact, still currently a “Level 9” technician in the PLA, employed by a military university lab. CBP officers also obtained information that this roughly corresponded with the level of Major, and that Wang had received compensation from the PLA and the China Scholarship Council—in addition to compensation from UCSF—while in the United States.
>> Wang also wiped his personal phone of WeChat messaging content earlier the morning he arrived at LAX.
What are you talking about? This sounds more like how they got Capone with tax evasion.
>> Also according to court documents, Wang provided information to CBP that he had been instructed by his supervisor, the director of his military university lab in the PRC, to observe the layout of the UCSF lab and bring back information on how to replicate it in China.
It's a case of an active PLA officer trying to sneak into the US under false pretextes to infiltrate a US research institution.
How is this not a spy plot?
It's espionage in the sense that a number of normal behaviors are espionage when you do them as an undisclosed agent of a foreign power, but that's not the "popcorn" kind of spy.
The US has ludicrous prison sentences. Lie on an application = 10 years in prison. That is insane. Good luck getting out alive as a 5'5" 130 lbs guy in a federal prison covered in covid19 for 10 years. Federal prison doesn't have good time - so bring some good books.
Instead could we just charge this guy, make him pay huge fines, make him teach classes, make him explain what really happened and move on? Instead! I bet a senator out there is trying to pass a law making it 40 years.
According to the court documents, what really happened was that he was trying to steal intellectual property for China. These long sentences exist because state actors would otherwise just keep sending people until one succeeded with no downside.
If these court documents can show that, why isn't he being charged for it?
Unlike most criminals, spies are probably moderately rational about risk/reward, as such this is probably actually an effective deterrent.
/end unsupported opinion.
How would the Chinese respond if it was an American stealing research funded by the PLA and was sent by the USA to study the Lab so he could bring back the know how to replicate it.
I wonder why the Chinese don't take the same approach you advocate for the USA.
Here are some current examples of how the Chinese Gov deals with supposed spies and whatever...
From what I understand they have tortured a British National recently.
https://www.smh.com.au/world/europe/china-tortured-detained-...
Here is the case of two Canadians still in prison on some kind of drummed up charges...
https://globalnews.ca/news/6270013/canadians-detained-china-...
State prison is worse. covid19 wasn't an issue, but I went into a Texas prison smaller than that (5'9", 123lbs) and served six years, day for day.
For a realistic sentence, you'd have to go through the US Sentencing Guidelines and calculate it. News reports never do because you basically have to be a lawyer to do it accurately, it's very complex and not objective.
As a SWAG, I'd think we're talking about less than a year here, given he has no criminal history. Otoh, there might be enhancements due to him being here as an agent of a foreign government.
See "Crime: Whale Sushi. Sentence: ELEVENTY MILLION YEARS" [1] for more detail on press release sentences.
[1] https://www.popehat.com/2013/02/05/crime-whale-sushi-sentenc...
I too would argue for longer, harsher sentences for foreign spies. Force rival nations to stop or to get better at it.
Also, think Capone and tax evasion.
The law isn't really about people that made a mistake on a visa, the law is about people having ill intentions towards the US.
I have never seen such attrocious imbalance of power.
No wonder foreigners are wary of coming to the US
There’s no way I’d step foot in US territory.
I’d sooner visit China or Russia, to be honest.
I know I’m not alone.
>> Wang provided information that he was, in fact, still currently a “Level 9” technician in the PLA, employed by a military university lab. CBP officers also obtained information that this roughly corresponded with the level of Major, and that Wang had received compensation from the PLA and the China Scholarship Council—in addition to compensation from UCSF—while in the United States.
>> Also according to court documents, Wang provided information to CBP that he had been instructed by his supervisor, the director of his military university lab in the PRC, to observe the layout of the UCSF lab and bring back information on how to replicate it in China.
>> Wang also wiped his personal phone of WeChat messaging content earlier the morning he arrived at LAX.
TLDR: Wang was a major in the Chinese Army, being paid by them while going to UCSF and was sending information back to China.
seriously, that was the fault they found? it was just a mix up with his occupation. so what if he was military?
this isn't going to end well. If we randomly go arresting chinese people trying to return to china, they're just going to do the same back and US citizens are going to get arrested in China for equally BS reasons.
> In reality, when interviewed by officers of Customs and Border Protection (CBP) at LAX on June 7, 2020, Wang provided information that he was, in fact, still currently a “Level 9” technician in the PLA, employed by a military university lab.
> According to court documents, Wang was still employed by the PLA while he was studying in the United States and he made false statements about his military service in his visa application in order to increase the likelihood that he would receive his J1 visa.
He stated on his visa application that his employment with the military ended in 2016 when in fact he continued working for them. That’s visa fraud right there. You cannot knowingly provide materially false information to obtain US immigration benefits. They were totally right to charge him.
Imagine if they ask you, the next time you go abroad about every last detail on your visa application, do you think you could remember every last date of where/when you were employed?
who knows, maybe his wife filled out the application for him, or his secretary.
jailing people for a simple visa application mistake is a big mistake. Bascially, they're assuming he's a spy. whatever happened to "innocent till proven guilty"?
When I was in the USAF my unit got invited to participate in a shooting competition in Innsbruck. At the time, Austria was a neutral country (that is: not in NATO or the Warsaw Pact), so we each had a special document from their Foreign Minister giving us permission to enter while in uniform and handle weapons.
This PLA Major knew that his J1 visa would have been held up (best case) or denied (worst-case) so he lied on the application about who he worked for. Customs & Border Protection is actually being low-key about this, because as an officer in a foreign military who lied and entered the country and then worked at a research facility, he could easily have been charged with being a spy.
A civilian technician at the military is still quite far from "active-duty military officer." It's like calling a civilian contractor at US Army an army officer.
Is this difference really so significant?
What he told the CBP isn't even in contradiction with his application: "Associate Professor in Medicine in the PLA" vs "Wang provided information that he was, in fact, still currently a “Level 9” technician in the PLA, employed by a military university lab".
Are you seriously telling me that the guy who is supposedly sent to "spy" in the US - just tells them at the border , oh hey, no i actually i lied - i work for Chinese military. I dont buy this - there is more to the story. I mean, do they waterboard foreigners at LAX?
Something does not add up here.
It also seems to be implied that not all the information that contradicted the visa application came from an interview. Specifically it is implied that CPB knew he was being paid by organizations in China via another source.
Well not just foreigners, but they do subject travelers to a variety of forms of psychological torture there, including sleep deprivation. Like when your plane is out on the tarmac and they keep telling you "it should be just a few more minutes" ...for hours. Then the flight is cancelled.