A similar silence occurred when Marriott fired the guy over the tweet about Tibet. In fact, they were forced to apologize [0]. I kinda hope Zoom is forced to apologize by China as well to at least clarify the type of company they are.

0 - https://twitter.com/MarriottBonvoy/status/951344031405084673

Furthermore, if they make an excuse after this story blows up, I think it's reasonable to consider their justification "retconned" and not actually the real reason they closed the account (which can be reasonably inferred to be CCP-aligned censorship).

Maybe the journalist forgot to email them a meeting ID.

Problems usually go away if you ignore them for long enough.

eh they probably just can't be bothered. how many other accounts have they closed? what other normal company things is the company doing on a day to day basis, journalists can't expect to circumvent the whole company calendar for something they latched on to as controversial.

this is a misaligned expectation from the journalists and everyone swayed by what the media, and thats true without making any opinion on the particular issue at hand

you have to assume this is going to harm the company for their lack of defensive response to mean anything. but maybe they are still converting customers into paying ones, maybe there is still enough liquidity for a secondary offering, maybe there are partnerships in the works that are more important and lucrative that don't care about the media frenzy