The line in parent comment is:
> Officer Bob might have 31 excessive force complaints against him
A complaint is an allegation. It's not a confirmed incidence of bad behaviour.
Using Chauvin as example (17 complaints), From WAPO:
> A summary of the complaints against Chauvin posted by the department offers no information on why they were filed, and police declined to comment on the nature of the cases. Sixteen of the complaints were closed without discipline. The remaining complaint resulted in two letters of reprimand against Chauvin, according to the summary.
https://www.washingtonpost.com/nation/2020/05/29/officer-cha...