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There are definitely less protections for the seller. Plus, guess what, eBay and PayPal keep the fees afterwards!

I’ve had my own similar situation recently. Very frustrating. The customer service rep disconnected on purpose. Useless waste of time.

eBay just got back to me with "If you issue a refund, we'll credit your final value fee immediately." no sure about Paypal though

wait .. so if I offer a full refund for the buyer .. the Paypal and eBay fees will not be refunded?

Why would they? They provided their services to you as part of the sale. What happens subsequently is irrelevant.

You don't get a refund on your costs from the post office either.

For credit card transactions, you would otherwise get the variable fee back on a return/refund from normal legitimate processors.