Around a decade ago, Apple and Google started ramming myriad customer-hostile paradigms down everyone's throat. Things like unrepairable devices, "share buttons", dongle life, touch-screens, flat design, the subscripion purchase-model, storing everything "in the cloud", promoting "internet of shit" gadgets, etc.
Most middle-aged, and old reviewers didn't complain much about these changes (with the exception of "dongles", at least). I assume because they blamed themselves for being out of the loop. Eg: "Touch UI is extremely error-prone, inaccurate, physically fatiguing to use, and unsuitable for large displays... but I surely just feel that way because I'm a dinosaur with an irrational love of computer mice."
Meanwhile, younger customers didn't know any better, and now accept all this nonsense as the unchangeable facts of life. And perhaps they are? Maybe the world really has entered "late stage capitalism." I look at the state of tech, and it's hard to explain why the user experience stopped improving, unless customers just have less power over manufacturers today.