It gets quite philosophical, and hinges on whether people basically come to lose their own free will if embedded in a powerful algorithmic communication engine. They disagree with each other and there are definitely weak points in Zuckerberg's argument, but it is an earnest and principled-sounding defence. I think he loses the debate overall, but it's easier to attack his position than propose a coherent alternative.
There is also a part somewhere where Zuckerberg claims that when the platform takes actions such as marking a claim as untrue and linking to a source, that conspiracy theorists just use that to double-down and claim that the platform is trying to suppress their truth.