Their new kiosks are so infernally slow that I like to imagine they're electron apps running on a raspberry pi, which would make them the very peak of innovation.
Same for McDonalds' ordering kiosks. They feel webtechy in the worst way. Plus they're horribly organized, probably to try to boost sales. Unless the line at the counter's over 4 deep I can't imagine the kiosks being faster, even if there's no wait for them.
McDonald's replaced their menus with video ads to pressure customers into spending more and missing the value meals.
So I stopped shopping there. Wendy's FTW.
Or they have "time spent in store" as a KPI because the more people are in the store, the more they'll buy... and slow kiosks will keep you around.
You may not like it, but this is what peak tech looks like.