aha, sounds fair.

I don't judge too harshly- anyone who has black and white principles on these matters has never worked in any other industry most likely... all you can do is your best to steer the ship and convey the downsides.

I think it's important too because it helps us understand how much friction people will tolerate.

In many cases, even a small amount of friction will cause people to stop functioning completely; I recently tried setting up vault and it was a nightmare, I understand why people avoid picking it up.

That doesn't mean we should not try; we have to become the advocates, arbiters and helpers for those systems.

Good luck, you're not alone.