Why remote work is hard and how it can be fixed
newyorker.com
newyorker.com
Right now, WFH is a struggle not because of the "FH" part, but because of "cabin fever" effect of being around everyone all the time, the complexities of avoiding the disease - things which were done by professionals is back to self-run, everything from cleaning to child care.
In the past, I've WFH'd only when I have had a good reason to justify that. This was in the pre-Marissa era @ Yahoo and I was probably one of those people, if you counted VPN time. However, the good reasons which required to be remote are often the opposite of productive - my reason was that my dad was on suicide watch for 4 months.
But with EVERYONE being WFH without choice has changed several people who have held similar opinions in the past about remote work - the managers might still consider the "from home" to be bad, but they might have realized that they can maintain an effective organization, without constantly talking to people in person.
The next wave of this "remote work" revolution will probably not be people working from home, but people choosing to work in an area close enough to home, but far away enough to avoid the internal pressures of pending chores.
Before Covid, my favourite "remote work" location was the SF public library in Potrero & the Burlingame one which even has private offices. Wasn't exactly WFH, but it was remote & great.
As a freelancer, I almost don't notice lock-down other than the cabin fever effects, because my home office is well-established. But, wow, that would have been different if I had been put in the position of building up that office infrastructure over-night, as things were shutting down.
And certainly the place-without-interruptions can be a challenge. I have lived in a home with a toddler and a cat -- well, that isn't exactly conducive to getting into "coding flow". Pre-lockdown, I had a chat with a startup CEO who likes to work from his home office when he needs a block of deep-work time. It is a big source of irritation with his wife that "door closed means I am unavailable" -- so yeah, just a place to hide is nice once in a while.
We've got wired internet, power, whiteboards, sofas, variable desks, multiple monitors, it's great.
But we built our business fully remote back in 2014, we've been doing this forever now. While our work colleagues are in their kitchens or on their sofas. It's not sustainable.
I bought it last year and thought I do not need a good computer, since I thought I would spend most on my time on the PC in the office anyways.
I feel you on your other points though,
The psychological separation between home and work is so important.
Honestly, It varies by person. I've gone into an office increasingly intermittently for the most part over the past 15 years or so and don't even have an assigned desk any longer.
I have a dedicated office at home (which I also use for video/photo editing, screwing around with electronics, etc.) but I don't feel it has to be just a work-work room. I do videocalls from this room because it's where my good webcam is attached to my desktop system and where I've fiddled with lighting and background.
TBH though, half the time I work somewhere else in the house on a laptop.
But I've absolutely worked with a lot of people who pretty much came into the office every day even though they had no particular need to.
My overall conclusion is that most of the "rules" for working remote or WFH only apply to some people.
In WFH the trigger has to be time. We have a hard 9AM start policy, with 12 to 1PM lunch. That puts everyone on the same page and gets rid of the ambiguous "I wonder if anyone else is looking for me right now, and should I be working". You should absolutely know. If people don't respect it, it's their problem, but you should not be responding to people at 7AM or 9PM unless the sky is falling. No different from how it was before. This lack of boundaries is what really exhausts people.
Also, create a separate account on your computer for work. You should do that anyway to avoid screen share mishaps (no one wants to see your personal bookmarks and history).
At end of day, log out, killing slack notifications and email, and log into your work-free personal account. You are done for the day.
Working remotely probably should include that.
Three clicks and all of my IO is routed to the work laptop and that allows me to separate cleanly from work. Before work-mode is engaged, I put my Windows workstation to sleep and I bring it out of sleep right after switching all of my IO back.
You cannot overstate the difficulty of putting in eight, or even six, solid hours of work in a day where you also have to coordinate your children's schooling, prepare meals, arbitrate disagreements, apply band-aids, do dishes, do laundry, supply technical support, and a thousand other non-work-related tasks. I was surprised that the article didn't mention this.
Especially considering that _nobody_ puts in eight or even six hours of "solid work" when at the office. That's something I intuitively knew for a while, but it came into stark contrast once I started consulting and tracking my time. I only bill for the time I _actually_ work. And doing 8 hours of mentally demanding, focused work per day is difficult AF. That's why people slack off in the office, have water cooler conversations, interrupt each other all the time, have meetings they don't really need to have, 1.5 hour lunch breaks, etc. If you had to actually work 8 hours a day, full throttle, few people would stick with it.
The flip side is the productivity of doing 8 hours of focused work per day is truly staggering when you tally it up at the end of the week (which I also do, and you should do, too, if you work remote - otherwise you'll be "invisible" no matter how much you contribute). And WFH plus mostly async communication is very amenable to being able to focus.
And like you said, few people stick with it. Every place I’ve worked at, the Support department has extremely high turnover and people constantly trying to leave for a different department in the company, or a different role in a different company. Being constantly monitored, poor pay, not being able to go to company sponsored events (oh, at 2 PM we’re having a Zoom workout/meditation meeting, everyone is invited *except support they gotta stay on the phone), having to be above certain metrics, and having to talk to people that are generally neutral at best and extremely pissed at worst, is the perfect recipe for people to hate their job and to quit/leave the company/go to a different department ASAP.
I think this varies by industry. It may not be possible to do intensive coding for 8 hours a day, but lawyers definitely bill 8, 10, or even more hours per day. For lawyers, this could mean a mix of reading briefs, consulting with colleagues, and writing memos. While you do have to be disciplined to bill nearly all of your hours at work, I definitely had months where I billed 10 hours per day every weekday and some weekends (and honestly — I do recognize that some lawyer pad their hours, but I wasn't one of them)
I've been managing fine by being available during the day, not stressing and just living in the moment. I get the heavy lifting done early in the morning or late at night. Just like in the office... my most productive hours have always been either before everyone else gets in or after everyone else goes home.
For better or worse, none of those are as impactful when working from home and the worker is forced to fuel their productivity themself.
I left my job a year ago to work on my own projects full-time and it took several months for me to find ways to really motivate myself to be consistently productive
It is a big problem.
For me if they can't handle git comments or slack then they can usually manage to show up for a phone call. And in my projects that is generally not the best, but it is good enough to be able to keep projects moving forward.
If it was a programmer rather than manager or client who did not reply to chat/email or handle git properly, in my opinion there is no excuse and that is a fireable offense. I mean, it should be fireable for managers and clients too but sometimes keeping the gig seems worth it.
In my experience there has to be a balance though. I can't always live by the decisions I have made in the past. I have to have some time each week where I live purely in the moment, with no prior plans guiding my actions. This way my future self doesn't begin to resent my past self.
At first it is odd to reason about yourself as different people at different times, but now I find it odd I ever thought to project an unchanging version of my present self into the future, as if time was not a factor to be considered.
I have a small part of my day when I report to my team what I have done the previous day. I always want to make sure it seems like I have a few significant tasks that I completed. Sometimes, when things are going well, it does not take much time to achieve this and I feel good with 5 hours of work. Sometimes I get stuck on a tricky problem and work 9 or 10 hours.
My co-workers (who are not work from home) all seem to think I am very productive, so I guess it works!
I do also wonder if there might be some wrong lessons taken from this time. This isn't just "working from home" it's "working from home during a global health crisis." Schools are closed, people we know are dying, lockdowns, there's fear and uncertainty to a degree I hadn't before seen in my adult life ... so yeah, it's going to have an impact on our workflows.
Like any change, it's always going to be hardest for large orgs who have to change vs those who have it built-in from the beginning.
This is exacerbated by the fact that people often want to convert others to their side. If you're pro-remote, going all-remote creates an even playing field. If you're pro-office, having everyone in the office creates the collaborative environment that you prefer. Managing these opposing viewpoints in a productive way will be an interesting leadership challenge for many teams.
I just want to split my time evenly between the two.
I mostly don't do that in an office but I do for traveling/events which are pretty much off the table for an indefinite time. I meet far more of my colleagues at events than I do at my company offices. That's the difficult thing for me right now.
The cat is out of the bag. I haven't worked in an office in nearly a decade, anyone saying "you have to be in the office" will be drawing from a dwindling pool of supplies.
I mean, I consider myself Pro-office because I like to personally interact with my coworkers, and I also enjoy the feeling of camaraderie that comes when a bunch of people get together to tackle a certain problem. Depending on your company, a lot of things can also get sorted out quicker when you can talk face to face to your manager/colleagues (though good processes and practices can mitigate this somewhat).
I don't have strong opinions on whether other people should or should not WFH, however. I don't see the need to make this an us vs them issue, at least not when talking between us regular programmers (I am in favor of taking the fight to the higher-ups, though).
I don't really disagree with anything you've said, but I don't see why you can't get that same feeling of camaraderie when working remotely.
The way I see it is an evolution from old-school thinking to the future of work. Going remote IS going to be the future that we like it or not. Every year our collaboration tools become better and better and as new generation come into the workforce they will increasingly start by being remote first.
It is as if you drove a car after using horse your whole life but a subset of people want to convince you that everyone should go back to horses because it's easier to have that "feeling of camaraderie" with your engine.
This is confusing own subjective preference and own evaluation shortcut with "objectively better".
And I am saying that as someone who plans to work more from home after covid ends.
To any extroverts really struggling, I get it. I understand how difficult it must be. I mean this with no ill intentions at all, but I've felt the way you're feeling my whole working life, working in an environment not suited to my personality at all. I hope you too can have empathy for the people on the other side who have had to live in your world.
Being an extrovert does not mean that you need or enjoy the company of any people any time.
I'm not even sure which I am. I like being on stage, going to events, etc. But I have also written books (which take a lot of private research/writing time) and I definitely don't naturally gravitate towards engaging in conversation with people I don't know.
I don't miss an office which I haven't really worked in for a while but I miss events and so forth a great deal.
I've worked in such wierd places over the years. For example, if you had an office of 100 people, 10 were on your team, I would probably not like 2 of the people on my team and 20 in the office.
Most of the time, this is not a problem. However, you get around people that you really like and tell a joke, or you just say something a bit freely - and all of a sudden, you now have people that don't like you. (The specific office situation I'm thinking of had an average of salary of $15k at the time - but our group probably had an average of $150k at the time).
It was tough. I don't think it was a good idea overall either. I've seen other situations like it as well.
I don't like working from at home. But I hate dealing with that kind of bullshit.
* in a middle management position
* have a home setting that doesn't work for WFH (kids, space, personality, etc)
* have never worked from home over an extended period of time but are still opinionated
WFH today vs. pre-coronavirus is drastically different. Grocery shopping has changed, working out options have changed, socializing. I've noticed that it's been wonderful having my wife here. We can get delivery or curbside pick up for groceries. We can focus, eat healthy and take meaningful breaks.
Note: lots of anti-WFH articles recently. Commercial real-estate backed articles? ;)
Any sources? i tried to google but i'm only finding stuff about the supplements he takes, nothing about history of selling them himself.
The Parkinson's law and 80/20 rule are great. I think more could be written about that idea of a FAQ that is maintained by customer service. This could be more broadly applicable to any documentation or how to material both internal and external to a company. Knowledge management is not an easy task.
Not everything needs to be responded to right away, my mind was blown when I first saw an eisenhower matrix. I encourage you to check out this! https://www.google.com/search?q=eisenhower+matrix
If the onus is on the new team member to ask for help when they need it, they'll have to figure out what difficulty and quantity of questions are considered appropriate. That's pretty stressful to try to figure out remotely. Much easier for them to have a senior person looking them in the face and asking "How'd it go yesterday? What questions can I answer for you this morning?"
When in office, there is a lot of unstructured conversations. I have found that having 2 hour blocks of video conf 'coworking' do help a lot there in terms of surfacing questions in an unprompted and organic way.
Have you tried holding "office hours" for the newer guys? i.e. give them a window when they can ask their questions to the other devs?
Have you given them an idea of what you expect from them when they're stuck? example here: https://medium.com/@JeffLombardJr/for-new-devs-how-to-ask-in...
People will be on different schedules, but it is nice to have a weekly sync at the beginning of the week. Gitlab and Zapier have alot of great resources on setting up remote teams
- https://zapier.com/blog/survival-guide-to-remote-work/
- https://about.gitlab.com/company/culture/all-remote/guide/
If enough people stay back home after covid, remote work will be a self-accelerating trend: if enough people are not at the office , the office is boring and empty, and home becomes more fun.
I've been (unofficially) mostly remote--to greater or lesser degrees depending on what I'm working on--for quite a few years now. And you make a good point.
I have a relatively convenient local office. But most of the people I work with regularly aren't in that office, mostly work from home themselves, are on calls all day, or are traveling. I can go into the office and there's a good chance I basically won't see anyone I know. (The company has also grown a lot.)
If I could go in a day or two a week and bump into a lot of people I know/maybe have lunch with them/etc. I'd be perfectly happy to go in a day or two a week. But the reality is that I'd go in, grab a random desk, work and head back home. I can do that in my home office without a 1 hour roundtrip commute.
And layer on top of that, going into the office is going to be a weird and awkward situation for an extended period of time. I certainly don't expect to be in an office even for a meeting for the rest of this year and very possibly an extended period of time beyond that.
(And unfortunately, for many people, work is pretty much the only place where they get to socialize. I've seen this with older workers. After they retire, they still pop by on a regular basis, just to talk and see how things are going)
What are your thoughts? Will you prefer working from home or let your team work from home?
My personal preference is to work from home, even though I have a really nice office environment. It's quieter, and I don't have to commute, but that's just me. I have colleagues who can't wait to get back into the office.
What I hope is that managers get more flexible, now that they've seen that remote working is a realistic option.
I am sure a lot of it is just dealing with covid in general. This is not your average WFH situation. Also it will take time to adjust and I do believe that how projects and teams are managed has to change significantly based on all remote workers.
Because it's a huge life transition for most people and it's happening during one of the most stressful times in history.
Was just curious if that's what the commentor was implying or not.
Considering that he has written a couple of thousand columns, it would be surprising if there weren’t a few where he got something wrong. I didn’t much more than check the headlines of the links below, but what was wrong about warning about a housing bubble in 2005 or saying that austerity is a greater danger to the economy in 2009 than deficits?
The only thing I am interested in is a better understanding of what exactly was meant by that.