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It's very product specific. Google Cloud Platform and GSuite have support plans and offerings distinct from other Google services for example. In a prior life I was one of the Googlers handling those support inquiries (all while also trying to scale the support operations)

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As far as I remember YouTube still isn't directly profitable for Google in terms of ad revenue and YT Red. For services like that Google would probably naturally try to minimize spending as much as possible.

Do you have any recent source for this?

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