Google is not subtle about where its priorities lie. There is a section in their 10-K titled “How we make money” and the two sub-bullets are “Performance advertising” and “Brand advertising”. The rest is a footnote.
Their revenue breakdown tells a similar story. Google as a whole had revenues of $161B in 2019, and $134B of that was direct revenue from from ad sales. “Other bets” (inclusive of consumer product things like Fiber, Fi, etc) is less than $1B — a rounding error in the scope of their overall business.
I know it’s flippant to say “you’re not the customer, you’re the product” but it’s particularly true in the case of Google. They are a B2B advertising company, not a B2C products company. It’s just not part of their business model to provide support to anyone who isn’t an ad buyer. It honestly ends up thwarting their ambitions in the product space because the kind of customer support required to succeed just isn’t in their DNA.