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> Amazon Connect AWS version of ZenDesk

Wrong. That should be "Amazon's Cloud-based Contact Center"

> Pinpoint Create transactional emails based on templates.

Pinpoint can do SMS and voice too.

Isn't that what ZenDesk is too?

Yes, pinpoint can do more.. Will update

and if I don't know what ZenDesk is, then you're just exchanging one confusing name for another

ZenDesk is a CRM/ticketing system. Amazon Connect integrates with ZenDesk CRM.