The reason this episode is relevant to your comment discussion is that Pool presents that there is this paradigm problem where certain policies intended to bring "inclusion" end up excluding something like half of the U.S. population. This paradigm Twitter management is stuck in prevents them from understanding how people outside their paradigm view their actions, and this results in effectively banning a enormous set of the population from popular discourse.
It is hard to evaluate if this is exclusively an American issue because, really, there are so few other countries that speak English.