This email is full of sincere I statements. Whether it comes from reading your comment or just reflecting on the whole situation, this is about the best response I could have imagined a few days ago. It accepts responsibility, and shares the thinking and feeling behind getting so far from where they should be heading.
I don't have a TripleByte account at the moment, but if I did I'd be open to what they do next. A CEO who has made a major mistake and taken sincere responsibility for it in my eyes is more trustworthy than many who just haven't made their first major public mistake yet. I know we need to watch them carefully for a while, but this is about the best statement I could imagine Ammon and TripleByte putting out right now.