If you use any of the Emacs hosted mail readers, org-mode is tremendously useful for tracking actions/TODOs. I use it with GNUS and the org agenda mode is how I organize my work (enterprise sales). It was a game-changer for me.
I have been using Emacs/Orgmode for a year. Can you point me to a setup/configuration about your workflow? I am in enterprise sales too. Thanks much
Shameless plug: I wrote a package called Gnorb that is meant to tie Org and Gnus more closely together, precisely for this sort of project management. It's in the ELPA repository.
Thanks for your suggestion, I will explore the package.