The SaaS Rent on Society
learnings.substack.com
learnings.substack.com
While Zoom was successful before, Coronavirus helped being the accelerant for it. Now it will face real competition. There are no barriers to entry for competitors as all you need is a shared link.
Zoom has benfitted from their competitors being obsessed with awful UX like Microsoft Teams and Google Hangouts/Meet etc.
I have had to cancel many Microsoft Teams meetings because it won’t let me join the call. Google requires you to sign in with gmail.
Zoom requires NOTHING to join a call.