> Where does such unpredictability come from? How can Siri transcribe the words correctly but fail to deliver the right answer?
Voice assistants generally use both the text transcription and a bunch of contextual metadata as input. That metadata could include things like what's currently visible on the screen, your location, your recent queries, etc.
So even though the underlying algorithms powering the assistant may be deterministic, the input data between two seemingly identical queries could vary quite a bit.
For instance, Siri almost certainly has context around the previous questions you've asked. It would be reasonable to assume that if an assistant received two identical questions back-to-back the initial answer was wrong.
In that scenario, the assistant might decide to use the a different answer (perhaps one that had a lower ranking) in an attempt to get it right.