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"Follow the Sun" is subtly different from 24/7. 24/7 can mean follow the sun, but it can also mean "we are prepared to page someone at 2 AM and wake them up." Follow the sun means "there is an engineer in China, India, France, Boston, and San Francisco, and at least one of them is always at their desk and ready to take work."

The difference for users can be fairly small, but as someone who used to carry a pager for Amazon, the difference is really huge for the support person.

For Google Cloud, 250$ per month per user: https://cloud.google.com/support

Thank you.

I know that this phrase was used way back in the early 90s. I suspect it was used before then as well.